Our clients can select one or more of the following inspection programs:
1. Readymade templates/Checklists
Client can select from our readymade templates/checklist, or a custom-created form could be created to fit your exact needs.
2. Periodic visits
We provide various ways of mystery shoppers with overall scores for targeted employees
• Real acting walk-in customers
• By telephone, calling center
• By internet, shopping customers
QC-inspector will schedule a visit with the manager. “Show me your best” type of visit, QC will be permitted to look around to make his report.
QC-inspector will drop by any time, he will identify himself, and he will be permitted to look around in order to make his report.
3. Setting up surveillance camera
Observing your workplace via Surveillance cameras. Cameras are often connected to a recording device or IP network, which can be monitored on as needed basis. One QC officer can monitor many locations at the same time. This is a very effective way of inspecting your business and make employees aware that they are being watched at all times.
4. Setting up a complaint / suggestion box (Physical or electronic)
The suggestion and complain box should be available for both the employees as well as for the customers. As for the employees’ suggestion/complain boxes give them the opportunity to participate in decision making at work. As a result, they feel empowered and assume more ownership of their work. As for the customers, they feel empowered, and assured that they are getting what they are paying for; in addition, customers can express their un-comfort which might leads to a serious bad consequence if not taken care of immediately.
5. Operational and Training Manual evaluation
Do you have an operational manual? Let us start with this! Any business should have a detailed operational manual. All employees should have the basic training; which describes what is expected from them, what to do, how to do it, and when to be done. Do you have an emergency plan! Do you expect special cases? What is your rewarding system? What is the promoting scale? What is your training program? Employees respect businesses that are transparent, clear, rewarding, and promote ambitions.
