e-Survey

Standard e-survey consist of 4 major BOTTONS:

1. Quick Syrvey “Overall Satisfaction Button” It takes 5 seconds to answer (Smiley face- Neutral face - Unhappy face)
2. “Complaint” button
3. “Suggestions” button
4. “Full Survey” button

Surveys: Ongoing feedback (24/7): Understand your customers’ behaviors, needs and motivations. What makes them buy, come back and refer you!
We provide state of the art online and Mobile surveying platforms. Followed by easy to use and understand analysis report, accessible 24/7 from any computer or smart device.

Customer Satisfaction Surveys (CSS), or Voice of the Customer Surveys (VOC): local devices or online 3-seconds or 2-minutes survey.

Targets existing customers; e.g. how would you describe your experience?

Customer Intercepts Surveys (CIS): on exit, in person survey.

Targets new customers; e.g. why no purchases today? what you didn’t like?

Customer Referral Surveys (CRS): on exit, in person survey

Targets existing and new customers; e.g. would you refer a friend?