Each type of business has its own characteristics and each brand has its own unique way of evaluating their own products/services.  Therefore, QC-LLC will adopt the owner's checklist, or they can adopt ours, or we can work on a specific recipe together in order to produce top quality checklist.  The following are some checklist we have:

 Always Check…

But Never

Expect

The uncommon common sense

Place related items:

• Safety: Check for any danger or risk; such as: gas usage, sharp edges, pool access, electric sources, slippery floor, machinery usage, safety accessories (boots, gloves, glasses), fire extinguisher, storm effects, etc.…
• Cleanness: Check for cleanness from inside out. Starting from the parking lot ending with the toilets, kitchen, etc.…
• Odors, smell: Check for good ventilation, any unpleasant odors sources, etc.…
• Overall look: Check for the overall look, it should be pleasant to the eyes; i.e. Paint, landscape, tidiness
• Sound, noise: Check for any noise coming from the neighborhood, kids, crowd, cars, constructions, unhappy customers, machines, doors hinges, etc.…
• Lights: Check for the light sources, it shouldn’t be too dark or too bright, nor direct sunshine, etc.…
• Waiting area: Comfortable waiting area

Employees related items (check for):

• Operation manual, clear policies, emergency plan, etc.….
• Employees attitude and behavior
• Certifications, training, promotions, transparency, compensation
• Provide proper tools: provide the proper equipment, machinery, technology, etc.…
• Languages, translation services, be sure they understand
• Security measures: For banks, pools, lakes, balconies, etc.…
• Online services: Apps, call center, 800 number

Customers related items:

• Waiting period: speed, lines
• Value for effort, time and money
• Directions, instructions, policies, labels, emergency actions
• Advertisement, teaching/training, promotions, transparency, honesty, empathy
• Languages, translation services
• Payment facilities
• Online services, apps, call center, 800 number
• Complain, suggestions procedures